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Shipping policy

*Due to COVID-19, temporary changes have been made to our shipping and delivery policy. To help ensure the safety of customers and delivery teams, all Home deliveries are contactless and will be left on the doorstep. Under no circumstance can the order be brought into your home by the delivery personnel.  For more information, please consult our FAQ page.
FREE DELIVERY TO YOUR DOORSTEP
TERMS AND CONDITIONS
Free delivery is available within Grant Toronto Area Region. For postal codes located outside of the free delivery zone, additional shipping fees will apply.  
TripleAHome reserves the right to make any necessary changes to this promotion without prior disclaimer.
CURBSIDE PICK-UP
You will receive an email confirmation when your items are placed on our system. You will also receive an SMS notification once your order is ready for pick-up at the warehouse. Warehouse pick-up orders may take up to 4 hours to Process. Our office hours is: Monday to Friday 10am-5 Pm, please pick-up your items in this time period.  The original receipt or e-mail receipt is required at the time of pick-up.

Please ensure the vehicle used for the pick-up will accommodate the merchandise in its original packaging. The product warranty applies on merchandise leaving the TripleAHome in its original packaging. TripleAHomepersonnel is not responsible for carrying the merchandise out of the warehouse nor loading it into your vehicle. TripleAHome cannot be held responsible for merchandise that cannot be loaded into your vehicle due to the weight and/or dimensions of the merchandise. Orders that are not picked up within 14 days of becoming available for pick-up will be cancelled and refunded.
Furniture Return/Refund SHIPPING
If your return is accepted, customers are responsible for applicable delivery fees for the return or exchange of a furniture, unless the furniture has a manufacturing defect. Customers are responsible for bringing back return furniture to TripleAHome warehouse for the return or refund. A restocking fee will apply, starting at 15% of the purchase price, for any items not returned in good condition , with original package or outside the stated time frame. Returns or exchanges do not apply on furniture that are abused, stained, soiled or otherwise unsanitary. Items sent back to us without first requesting a return will not be accepted.
FEDEX, Purolator, canpar STANDARD GROUND & CANADA POST
Orders shipped via FedEx, Purolator, Canpar or Canada Post are delivered Monday through Friday, between 8am and 5pm. Please note that a signature may be required upon reception of the order.
IN-HOME DELIVERY SERVICE
Larger items or orders containing multiple items are delivered through our local in-home delivery service, offered at a flat rate, based on your delivery address. Once your order is ready to ship, you will be contacted to schedule a delivery date. All orders that are ready to ship must be delivered within 30 days of becoming available. In light of current events, if you require that delivery occurs more than 30 days after the order becomes available to ship, please contact our customer service team via email or live chat to select an ulterior delivery date. The transportation company will confirm a delivery window between 7am and 10pm one day prior to the delivery date. Orders shipping outside the provinces of Quebec and Ontario may take up to 14 business days to arrive at the transporter’s facility. Once the transporter receives your merchandise, they will confirm a delivery date and window.
IN-HOME DELIVERY POLICY
Orders must be scheduled for delivery within 30 days of becoming available to ship. Each delivery is on a single address basis and an adult must be present to accept the delivery.

The transporter will confirm a non-negotiable delivery window, between 7am and 10pm, one day prior to the scheduled delivery date. For in-home deliveries outside the provinces of Quebec and Ontario, the delivery date and window will be confirmed by the transporter once they receive your merchandise. TripleAHome cannot be held responsible if the transporter is unable to respect the provided window due to unpredictable circumstances.
DELIVERY PROCEDURES
Many of the items will be delivered ready-to-assemble. Delivery personnel will not inspect, unpack or assemble products nor remove debris. Old items will not be moved or disposed off. In the event that the elevators are not available or nonexistent, the delivery personnel will deliver up to a maximum of two (2) flights of stairs. The customer must allow and ensure safe access to the site for the delivery personnel and transportation vehicle (including an appropriate parking area). All obstacles and walkways must be cleared before delivery. The responsibility is incumbent on the customer to measure all doorways, hallways and stairwells. 
Upon delivery, there will be no alterations to any doors, trims, moldings or light fixtures to accommodate passage of the products. Should the merchandise not fit through the passage, the delivery charge will not be refunded and a return fee may be charged. The delivery personnel will not remove their safety boots. Please ensure to protect your floors for the delivery.
INSPECTING YOUR DELIVERY
Upon receipt of your order, please ensure that you have received all the items purchased. It is recommended that you review your packing list before the delivery personnel leaves and advise them of any discrepancies.

Please indicate on your packing list any occurrence during the delivery and contact us: info@tripleahome.com or Live chat as soon as possible. The transporter will not accept responsibility for any damages which have not been indicated on the packing list. If you find any damage on your merchandise, keep all contents and their original outer and inner packaging. Please contact us via email or Live chat immediately following your delivery to ensure that proper action is taken.

Our products carry a one-year warranty covering manufacturing defects. The warranty applies only to a household use of our products. The warranty does not cover regular wear and tear, discoloration due to exposure to light, misuse, shrinkage or pilling of materials, or abusive wear.
MODIFYING/RESCHEDULING/CANCELLING YOUR DELIVERY
Your order, shipping address and contact information cannot be modified within three (3) business days of the scheduled shipping date and/or once your order is in transit. Additional fees may apply for any modifications made to the order during this period.

Should you be unavailable for the scheduled delivery, another delivery fee may be charged for rescheduling or cancelling the order within three (3) business days of the scheduled shipping date and/or while the merchandise is in transit.

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