Our Return, Refund&Exchange Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, customers are responsible for applicable delivery fees for the return or exchange of a furniture, unless the furniture has a manufacturing defect. All items will be inspected upon return. A restocking fee will apply, starting at 25% of the purchase price, for any items not returned in good condition, with original package or outside the stated time frame. Returns or exchanges do not apply on furniture that are abused, stained, soiled or otherwise unsanitary. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new same items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Stock Furniture Returns/Exchanges
Payment is required in full for in-stock items. For out-of-stock items, we require a 50% deposit to reserve incoming stock and full payment of the balance prior to scheduling delivery (or pickup of eligible items). You may cancel your Stock order at any time prior to delivery or pickup for a full refund.
If you are not satisfied with your Stock furniture, you must contact us within 10 days of your delivery or pickup to arrange a return. The item must be returned within 30 days of delivery or pickup.
All items will be inspected upon return. A restocking fee will apply, starting at 15% of the purchase price, for any items not returned in good condition, with original package or outside the stated time frame.
Proof of purchase is required to issue an appropriate exchange, credit or refund, as well as any taxes due to be refunded in accordance with applicable state law. Refunds will be issued in the Original Form of Tender (cash refunds are limited to CAD 100 in store with any balance refunded as a check by mail). For your convenience, we will accept the following as proof of your purchase:
- Original Paper Receipt
- Gift Receipt
- Original Packing Slip
- Gift Packing Slip
- Order Number
- Gift Registry Number (in-store only)
We can also verify proof of purchase by looking up your original receipt using your major credit card used at the time of purchase, or the email address used to receive an eReceipt.